Manager, People Operations

New York, NY / Full-time

Join a small, dynamic team that's raising the bar for health center analytics.

Relevant’s mission is to support community health centers in their drive to improve patient health. We do this by providing smart, friendly analytics software, along with hands-on support and consulting. Today, our team of 15 supports more than 75 health centers across the country. We’re small, bootstrapped, and profitable.

The role

In this role, you'll lead our efforts to build a diverse, world-class team, and ensure that Relevant is a great place to work. That starts with identifying and recruiting talent, and continues by building the systems and the culture that keep our team happy and engaged with one another and with Relevant’s mission.

What you’ll do

  • HR administration. Manage our HR systems, supporting our employees from the day they’re hired to the day they leave Relevant. This includes managing payroll and benefits, parental leave, our 401(k), HR compliance, reviews tracking tools and accounts, and relationships with external vendors such as our PEO and 401(k) administrator.

  • HR strategy and policies. Help refine the systems that make Relevant a great place to work. This might include our cash and equity compensation plans, benefits, reviews process, etc. Manage our existing policies, collaborate with leadership to write new ones, and tie them together into a friendly employee handbook.

  • Recruiting. Work with our hiring managers to identify and recruit diverse talent from around the country. Find clever ways to identify people who we might otherwise not find, or who might not find us. Then give them a great introduction to Relevant when you meet.

  • Help keep people happy. Check in with teammates. Act as a sounding board. Understand what’s working well and what needs to change through ad-hoc conversations, exit interviews, employee satisfaction surveys, and other techniques you invent. Help us act on what we learn.

  • Coordinate events. Coordinate company events and travel, including health center visits, fun outings, and quarterly staff events or retreats. Handle logistics for 4-5 trade shows each year, which means getting a few of us to our destination with a TV, laptops, swag, and marketing materials intact.

  • Manage our office. Our team is fully remote these days, but we maintain a small office in NYC. You’ll keep our office footprint intact for occasional company gatherings and events. You’ll also check the mail, be responsible for our central phone, and manage our laptop inventory.

  • Assist with special projects. We’ll ask you to pitch in on various things. We’re a small company, so the range is wide: maybe it’s marketing work? Or helping new team members get the most out of our tools? If some projects are more compelling to you than others, we'll try to shape your work accordingly and give you opportunities to develop in specific areas.

What we’re looking for

  • HR experience, ideally in a small company. You’ve run payroll, selected benefits, been responsible for on- and off-boarding, and seen a few HR compliance problems in your day.

  • General smarts and all-around competence. Kind of self explanatory, no?

  • Emotional intelligence. As a company, we think feelings matter a lot. You’re someone who understands this, who builds strong relationships with many types of people, and who knows how to show up for the occasional difficult conversation. You’d be excited to help foster a healthy, friendly, collaborative culture.

  • Excellent communication skills. You can communicate effectively, verbally and in writing, about subjects like our culture, our value proposition to employees and health centers, the nuances of our equity program or benefits plan, and so on. You take pride in writing well, and can draft polished emails and other documents as needed.

  • Love for organization and systems. You’d be excited to build and improve all sorts of systems, from keeping track of regulatory deadlines, to tinkering with our onboarding process, to making sure reviews happen on time.

  • Ability to get stuff done. You’re able to bring clarity and organization to a new project from start to finish, including projects that are ill-defined. You learn a lot on your own, find ways of cutting through obstacles, and consult with others when needed. You’re flexible, willing to pitch in, and like to move quickly.

  • Excellent research & tech skills. You’re good at getting to the bottom of things. “Things” might include how to ensure we’re compliant with regulations in a new state, how Google Groups permissions can be tweaked, or why new hires are getting tripped up on a particular onboarding task. Learning new software doesn’t scare you.

  • A desire to make healthcare better, with a focus on equity and social justice. We’re not the kind of startup chasing hyper-growth. We’re building tools used by safety-net organizations that are fighting health disparities, and we’re looking for candidates who find this focus compelling.

Note: If you don’t check every box, but find this role compelling and think you’d be a good fit, please apply. Just make sure to tell us why you think so in your email.

Working at Relevant

  • Join a small team of people (currently, there’s 15 of us) who love delighting our users and making a positive impact through tech.

  • Help us build a company culture that’s friendly, respectful, and encourages continual learning.

  • Competitive salary, excellent benefits, 401(k), PTO policy approaching European levels, general emphasis on happiness and sanity.

  • We’re based in NYC but 100% remote-friendly. (Only a few of us go into the office these days.)

Learn more about what it’s like to work here on our main jobs page.

Compensation

Compensation includes salary, a significant equity package, 401(k) contribution, and great benefits. Base salary is commensurate with experience. The range for this role is $110,000-$135,000.

How to Apply

Send an email to jobs@relevant.healthcare with the subject line “Manager, People Operations.” When responding, include a resume in PDF format and a note in the body of your email explaining your interest in the position. Please also include the phrase “nimble newt quiver” somewhere in your note, so that we know you read this.

We’re committed to building a diverse company. Applicants who identify with groups that are under-represented in the technology industry are strongly encouraged to apply.

We’re hiring

We’re looking for exceptional software engineers, data analysts, and customer-facing leaders.

To learn more, check out our jobs page.